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Hi Reader Week 4: Telehealth for Large Health Systems All month long we've been going through Telehealth Growth at Scale. Specifically for larger health systems and hospitals, growth at this scale isn't "get more patients." It's new service lines — hospital-at-home, virtual specialty consults, virtual nursing — layered onto what you've already built, without breaking it. This also is relevant for you practitioners running smaller clinics or practices, same issues, just on a different scale....
Hi Reader Week 3: Show Me The Money! Week 3: Telehealth for Larger Health Systems Last week we looked at what scale does to the patient experience — the inconsistency that's easy to shrug off in one department turns into an access problem, a trust problem, and eventually a bottom-line problem once you're running dozens of them the same way. If you missed it, check it out here This week we follow the money. The Money: Reimbursement and ROI at System Scale Send this to your CFO. Everything...
Hi Reader Week 2: Telehealth for Larger Health Systems Last week we looked at where Telehealth programs leak value — inconsistent utilization, blended metrics that hide winners and losers, referral handoffs nobody owns, and vendor sprawl that makes it impossible to answer basic questions about your own program. This week, the same scale problem shows up somewhere more personal: the patient's actual experience. Have you ever heard of "White Lab Coat Syndrome"? Studies have shown that many...