Hey Reader, Here's something I see constantly with small mental health and wellness practices: They set up Telehealth during COVID, it worked "well enough," and now it's just... there. A way to keep patients happy. What it's not being used as is a revenue tool. That's a missed opportunity — and it's more common than you'd think. When your virtual care setup is actually dialed in, a few things happen: You stop losing patients to friction. A clunky intake process, a platform that confuses...
4 days ago • 1 min read
Hi Reader What's taking up too much of your time? Last week I asked you to write down the one task you do manually, repeatedly, and kind of dread. A lot of you replied. And I want you to know — I read every single one. The answers fell into two buckets, administrative work and keeping patients engaged. Not your clinical work, It's the administrative grind that follows. That's not a coincidence. And it's not a personal failing. It's a systems problem — and there are tools built specifically to...
7 days ago • 3 min read
Hi Reader What's taking up too much of your time? Last week I asked you to write down the one task in your practice week that you do manually, repeatedly, and kind of dread. A lot of you wrote back. Scheduling follow-ups. Chasing no-shows. Sending intake forms by hand. Re-explaining the same billing issue to the same insurance companies. The answers were different but the tone was almost identical across every reply: yeah, I know. I've known for a while. That's actually the more interesting...
14 days ago • 3 min read
Hi Reader Keep them Coming Back! Last week we conquered the issue of the No-Show Patient. Once we get them signed up we think we're all set, but getting a patient to show up is only half the battle. The part most practices don't talk about? The dropout rate after the first few visits. In behavioral health and lifestyle medicine especially, it's common — and it's costing you more than you think. Most studies find that roughly 20–50% of behavioral/mental health patients stop treatment earlier...
28 days ago • 3 min read
Hi Reader @futureofhealthnow Quick reminder: If you missed last week's strategy call offer, it's still open — but spots are limited. 👉 Book yours here Okay. Let's talk about something that quietly drains more revenue from practices than almost anything else. No-shows. Telehealth has made it easier to meet with providers, but sadly it has shown to also make it easier to blow them off. I hear some version of the same thing from nearly every provider I work with: "We send reminders. We have a...
about 1 month ago • 3 min read
Hi Reader Meet with Me at HIMSS26! I'm in Las Vegas this week for HIMSS26, one of the biggest healthcare conferences of the year. I've had dozens of conversations over the past few days — with providers, health system leaders, vendors, and innovators. And one theme keeps coming up in nearly every single one of them. After years of pilots and proof-of-concepts and "let's see how this goes," the practices and health systems that are winning right now are the ones that figured out how to make...
about 1 month ago • 2 min read
Hi Reader ⏰ Quick reminder before we dive in: The webinar is TODAY — March 3rd at 1PM Eastern. Even if you can't make it live, register anyway — everyone who signs up gets the recording. 👉 Register here Okay. Let's talk about the elephant in the room. Over the past four weeks, we've covered AI-assisted diagnosis, AI scribes, remote patient monitoring, and patient engagement tools. And I know some of you read every single one of those emails thinking: "This sounds amazing — but I'm not a tech...
about 2 months ago • 3 min read
Hi Reader Don't miss the Webinar March 3 Welcome to Week 4 — the final week of our AI in Telehealth series! Over the past three weeks, we've covered a lot of ground: AI-assisted diagnosis and clinical decision support, AI scribes that give you back your evenings, and remote patient monitoring that lets you see what's happening with patients between visits. This week, we're closing the loop — because all of that technology only works if your patients are actually engaged with their care. Today...
about 2 months ago • 3 min read
Hi Reader Bonus class available: use AI and save 10 hours this week. Welcome to Week 3 of our AI in Telehealth series! Last week we tackled AI scribes and documentation assistants—tools that can give you back hours of your week by handling the charting you used to do at 9 PM. Hope you had a chance to talk to a colleague about their documentation after last week's challenge. Today we're looking at something that extends your care beyond the visit itself: AI-powered remote patient monitoring...
2 months ago • 3 min read