Hi Reader,

Stop Getting "Ghosted" by Patients

No-shows can be scary — especially when patients simply vanish. But with a few small tweaks, you can keep your schedule full and your practice thriving.

Here are three simple tips to reduce no-shows and patient “ghosting”:

1. Smart Reminders: Send SMS reminders 24 hours before, the morning of, and 10–15 minutes before each appointment. Consistent reminders are proven to reduce no-shows by up to 30%. Each reminder should have the link to join the virtual appointment and brief instructions.
2. Mid-Visit Check-Ins: Automate an email or text halfway between appointments that references what was discussed last time and highlights the next step. This helps patients stay engaged, has shown to increase positive outcomes, and the positive momentum keeps them coming back!
3. Friction-Free Technology: Eliminate “I couldn’t log in” as an excuse. Use a reliable, HIPAA-compliant video platform like Zoom, backed by Secure Telehealth’s live support team. When technology works every time, patients show up every time.

Every missed session costs more than time — it’s lost care, lost trust, and lost revenue. Stop the ghosting.

[Schedule a Demo] to learn how Secure Telehealth helps your practice keep patients connected and showing up.

-Dan Mountain

​Mountain Health Care Services​

HIPAA COMPLIANT ZOOM and Support at Secure Telehealth​

P.S. Fall 2025 Clients are all on track to Increase Revenue and Work Less in 2026. Many have even started seeing results right away. This package will be $2500 in 2026 as clients are seeing 10 and 20 times that in ROI. Get in now for only $599​

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