Hi Reader

Daniel Mountain here, President of Secure Telehealth.

If you’re receiving this, it means you’ve either worked with us before or are connected to our mission of making Telehealth work better—for both providers and patients.

Starting today, I’ll be sending out regular emails packed with tips, strategies, and insights to help you grow and streamline your Telehealth practice. My goal is to provide real, actionable value - For Free - so you can focus more on the work you love and less on the frustration of running the business side alone.

Let’s dive in.

How to Keep More Clients (Without Working More Hours)

Medical Providers work incredibly hard to help people heal. But too often, we lose clients before real progress is made—not because of clinical issues, but because of preventable operational gaps.

Here are three practical strategies to improve patient retention in your Telehealth practice:

✅ Set expectations early. During the first session, outline the typical therapy timeline, how often sessions should occur, and how progress is reviewed. Clients who know what to expect are more likely to stay engaged.

✅ Use automated reminders. No-shows are a major retention killer, and they make us sad like Michael Jordan. Automate text or email appointment reminders to reduce missed sessions without lifting a finger.

✅ Make rebooking part of every session. Before wrapping up, schedule the next session together. It’s simple, effective, and makes continuing care the default option.

These small changes can lead to much better outcomes—for your clients and your business.

Interested in Learning More about how we can help with Patient Retention? Or Have any other questions? Book a meeting with Dan using this link here Or if you just want us to do it for you, Click here to get started​

Want a thriving Telehealth practice that makes you excited to open your laptop again?​
My "Love Your Work Again" coaching and digital course package walks you through the exact systems and tools to build a sustainable, fulfilling virtual practice.
👉 Click here to learn more and get started​