A coffee shop conversation that made me cringe (HIPAA tip inside) - Friday Telehealth Tip for October 17.


Hi Reader,

Last week I talked briefly about Patient Retention, did any of you try anything new? What works for you?

Now on to this week's tip. I was working from a coffee shop this week when I overheard someone on a call talking — in detail — about their medical problems. Loudly enough that half the café could hear.

Now I don't think it was a conversation with a medical professional, but I guess I tried to ignore it so I can't say for sure. It reminded me how easy it is to forget that privacy isn’t just about the software — it’s about how and where we work.

Whether you’re running a full Telehealth practice or just doing a few virtual sessions a week, these quick checks will help keep your sessions secure and professional:

  1. Use a headset or earbuds – Keeps sensitive conversations from being overheard. And while we're on the subject, a good microphone that doesn't require you to speak loudly is a great idea as well
  2. Find a private space – Even if it’s a small room or corner, avoid public areas or shared offices. Even if you're at home you don't want any distractions from family, dogs, etc.
  3. Lock your screen – Anytime you step away, even for a minute and while you're at it, lock the Meeting too!

These little habits go a long way in protecting patient trust — and your reputation. If you are in need of any recommendations, let me know! I'd be happy to help

If you’d like a quick checklist for making your virtual workspace fully HIPAA-compliant, reply to this email or click below and we’ll send it over.

👉 [Request the HIPAA Workspace Checklist]

Stay secure,

Daniel Mountain
Secure Telehealth
Helping healthcare providers start and grow successful Telehealth practices.

P.S. If you’d like help setting up systems like these—or want to learn how to automate, grow, and scale your Telehealth practice just reach out! and for more support check out my coaching package, Profit and Freedom. It’s guaranteed to help healthcare providers create practices that run more smoothly, increase revenues and serve patients better in just 5 weeks or less. I can only take 1 more person at this introductory rate!

P.P.S. We are offering a major referral incentive for the rest of 2025. If you can refer another provider or practice to Secure Telehealth, We will give you both your Secure Telehealth Service for all of 2026 for only $499! Email me or Leave their name and contact Information in the "message" section of the form here.

P.P.P.S. For the current Secure Telehealth Users, We thank you for your support and kind words and appreciate your business. If you would, could you please click this link and leave us a review in the "message" section of the form?

Secure Telehealth

I'm a coach and entrepreneur who loves to talk about shaping the future of health & wellness by using the right technology. My mission is to make sense of health care tech and make it accessible to everyone. Subscribe and join over 4,000+ newsletter readers every week!

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